Privacy Policy

Welcome to primo. This Privacy Policy describes how we handle your personal information when you use our platform. We are committed to protecting your privacy and ensuring that your data is handled securely and transparently.

This policy applies exclusively to the services provided by primo. Please be aware that if you click on links to third-party websites or services, our privacy policy no longer applies, and we encourage you to review the privacy terms of any external site you visit.

To provide a secure and compliant gaming experience, we collect the following categories of data:

We gather information through three primary methods:

• Directly from you: When you register, update your profile, or contact support.
• Automatically: Through cookies and technical logs as you navigate our platform.
• Third-party providers: From partner services such as identity verification and payment processors.

Your data is used for essential operational and legal purposes, including:

• Managing your account and providing a seamless gaming experience.
• Processing your financial transactions (deposits and withdrawals).
• Verifying your age and identity to ensure compliance with laws.
• Detecting and preventing fraud, money laundering, and multi-accounting.
• Personalizing the content and offers shown to you on the platform.
• Fulfilling legal obligations applicable to gambling operators in the Philippines.
• Sending marketing communications (only if you have provided explicit consent).

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Payment processors, KYC verification services, and technical infrastructure providers.
• Regulatory Authorities: When required by law or to comply with a valid legal request.

We employ industry-standard safeguards to protect your information, including:

• Encryption of data during transit to prevent interception.
• Strict internal access controls; only authorized personnel can access sensitive data.
• Isolation of payment data to ensure financial details are handled securely.
• Continuous monitoring of our systems to detect and respond to threats.

We use cookies to improve site functionality and analyze traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Depending on your location, you may have the following rights regarding your data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the removal of your data or transfer it to another service.
• Objection and Consent: Withdraw your consent for data processing or opt-out of marketing.

To exercise these rights, please contact our team via the Support page. Note that even after an account is closed, certain data must be retained to comply with anti-money laundering and gambling regulations.

We store your personal data for the duration of your active account. Once an account is closed, we retain specific records for the timeframe required by applicable law in the Philippines to meet legal, auditing, and regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, that account will be closed immediately and any funds will be handled according to legal requirements.

Parents or guardians who believe a minor has registered on our site should notify us immediately through our support channels.

Some of our service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transfer is conducted securely.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed.

If you have any questions or concerns regarding your privacy or the way we handle your data, please reach out to our dedicated team via the contact methods available on our Support page.